This article will help you pair a brand new handset or replacement handset to your Yealink base station. If you are pairing a replacement handset, this article will walk you through the steps of unpairing an old or faulty handset.
Checking your Base Station:
Please ensure your W60/70/80/90B base station (pictured below) is plugged in. Your base station may be plugged in with a power cable and network cable, or just a network cable which is capable of providing power to the unit. Your base station should have x3 green lights on the front of the unit. Your base station will normally live somewhere near your router, or in your network cupboard if you have one.
Please note the following:
- If your base station was not plugged in, please leave the base station for 15 minutes following plugging it in for it to sync with the server and pull updates before proceeding.
- If you are replacing a broken or lost handset, you will need to Deregister the broken/lost handset first.
- You do not need to use the handset you are replacing to deregister it. Any working handset already paired to the same base station can deregister any other handset from the base. For example, if Handset 2 has been damaged or is no longer usable, you can use Handset 1 to remove Handset 2 before pairing the replacement.
If you are unable to deregister the old handset because no working handsets remain, or you are unsure which handset to remove, please contact the Purple UC Helpdesk on 020 3870 7650 or email helpdesk@purpleuc.com.
Replacing a Faulty Handset:
Step 1 - Deregister the Old Handset
Using any working handset registered to the base station:
1. Press the centre button of the navigation keys to open the menu.
2. Navigate to **Settings**.
3. Select **Registration**.
4. Select **De-Reg. Handset**.
5. Enter the PIN **0000**, then select **Done**.
6. Select the handset you wish to remove (for example, Handset 2).
7. Select **Yes** to confirm.
8. The selected handset is now removed from the base station.
Step 2 - Put the Base Station into Pairing Mode:
Ensure your base station is powered on and showing three green LEDs.
Press and hold the paging button (the WIFI button) on the front of the base station for approximately 3–5 seconds, until the handset LED begins flashing.
Step 3 - Pair the Replacement Handset:
On the new handset:
Press the **Reg** soft key.
If the **Reg** key isn't shown:
1. Press the centre button.
2. Go to **Settings**.
3. Select **Registration**.
4. Select **Register Handset**.
5. Choose **Base 1**.
6. Wait for the base station MAC address to appear and select **OK**.
7. Enter the PIN **0000** and select **Done**.
Once pairing completes, the handset will display "Handset Subscribed".
The handset should now display its extension number beneath the date and time.
If no extension number appears after pairing, please email helpdesk@purpleuc.com so we can assign the extension.
If you run into any unexpected errors or have difficulty pairing your handset, please email us at Helpdesk@purpleuc.com or call 02038707650 for further help.
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